1. BOOKINGS

• When you place an order online, you will receive an email confirmation. This confirms that we have received your request, not that your order is guaranteed.

• We reserve the right to decline or cancel any order at our discretion. If your booking is cancelled, any money paid will be refunded in full.

2. PAYMENT & DEPOSITS

• Prices are displayed in GBP (£) and include the rental of shisha equipment.

• A refundable security deposit of £100 per shisha is required. This covers loss or damage to equipment.

• If damage exceeds the deposit, the Client agrees to pay additional costs up to £250 per shisha.

• Refunds of deposits are processed on the next working day after equipment has been inspected and returned in good condition.

Cancellations

• Orders may be cancelled before dispatch for a full refund.

• If cancellation is made after dispatch, the full booking fee is payable.

• Changes to booking date, time or location can only be made before dispatch.

3. AGE & LEGAL REQUIREMENTS

• Shisha services are strictly 18+ only.

• Valid photographic ID (passport, driving licence, PASS card) must be shown on delivery.

• Failure to provide valid ID = no delivery and no refund.

4. TOBACCO & FLAVOURS

• Lazy Caterpillar operates solely as an equipment hire service. We do not sell, retail, or distribute tobacco products.